General Questions
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Are your products made in the US?
We’re happy to provide a little more information about where our products come from. Most of our products are sourced from vendors around the world, so they are not typically manufactured in the USA. However, all of the customization and personalization is completed right here in Richmond, VA! I... -
Can I order individual parts like trophy figures or medal neck ribbons?
Yes. Individual components are not directly available on our website but we will certainly work with you to get you what you need. Please contact us and let us know the specific item(s) in which you would like to order as well as the quantity -
Unfortunately, we are unable to restore or transfer a previous cart. Your cart is saved to the original device and browser where you started your order. For example, if you start an order on your work computer and add items to your cart, then switch to your home computer to finish the order, you...
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We offer a huge selection of beautiful awards, trophies, plaques, medals, crystal, and glass pieces that can be personalized to fit your event or recognition needs. However, we do not custom mold, build, weld, blow glass, mold acrylic, or manufacture completely custom award shapes. We also canno...
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We do not offer free samples of our awards or products. However, one of the benefits of ordering from us is that we do not have minimum order requirements! 😄 If you'd like to see an award or product in person before placing a larger order, you can simply purchase one (1) of any item available on ...
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How do I find the specifications of an item?
All details about a product should be on the product page listed under the product description. If you do not see the exact information that you are looking for please contact us and we will be happy to help. -
Step 1) If you are on a desktop computer- Click the My Account link in the top right of the web page. If you are on a mobile device - Click the My Account icon in the top right of the web page. Step 2 Click the "Lost password? Recover Password" link
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Shipping cost is based on the items that you have in your shopping cart, how fast you need your order, and where you are shipping the order to. We offer free shipping on Economy and Standard shipping options with a minimum spend. -ECONOMY is FREE on orders over $200. -STANDARD is FREE on or...
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I just placed my order but see I made a mistake. How can I fix this?
No worries, mistakes happen and we'll with work with you on getting them corrected. Please fill out the contact us as soon as possible. If the order HAS NOT been produced or shipped, we are happy to make those changes with no additional charges. Due to the nature of our customized products, if ... -
What if I placed an order with the wrong shipping address?
Please Double-Check Your Shipping Address Please be sure to double-check that the shipping address provided with your order is correct. If you notice an error in your shipping address, please contact us as soon as possible. We will make every effort to update the address before your order ships.... -
What is the cost of personalization?
We offer free, unlimited personalization on ALL Trophies, Plaques, Cups, Glass, Crystal, Acrylic and Gifts. Each medal is an additional $.99/ea for unlimited personalization. -
Satisfaction Guarantee (We mean it) Most of our products are custom-built and/or custom engraved and are produced to the highest quality standards. Damaged, Defective, or Incorrect Items If your order arrives damaged, defective, or inconsistent with the approved artwork or product description, w...
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What Should I Do If I Receive the Wrong Item?
We’re sorry if you received an item that is different from what you ordered! Please contact us as soon as possible so we can review the issue and determine the best solution. When contacting us, please include: Your order number Photos of the item you received The date a replacement is needed by... -
What Should I Do If My Item Arrives Damaged?
We’re sorry your order arrived damaged! Please contact us as soon as possible so we can review the issue and determine the best solution. When contacting us, please include: Your order number Photos of the damaged item The date a replacement is needed by Important: Please report damaged items as...