General Questions
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Can I order individual parts like trophy figures or medal neck ribbons?
Yes. Individual components are not directly available on our website but we will certainly work with you to get you what you need. Please contact us and let us know the specific item(s) in which you would like to order as well as the quantity -
How do I find the specifications of an item?
All details about a product should be on the product page listed under the product description. If you do not see the exact information that you are looking for please contact us and we will be happy to help. -
Step 1) If you are on a desktop computer- Click the My Account link in the top right of the web page. If you are on a mobile device - Click the My Account icon in the top right of the web page. Step 2 Click the "Lost password? Recover Password" link
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Shipping cost is based on the items that you have in your shopping cart, how fast you need your order, and where you are shipping the order to. We offer free shipping on Economy and Standard shipping options with a minimum spend. -ECONOMY is FREE on orders over $200. -STANDARD is FREE on orders ...
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I just placed my order but see I made a mistake. How can I fix this?
No worries, mistakes happen and we'll with work with you on getting them corrected. Please fill out the contact us as soon as possible. If the order HAS NOT been produced or shipped, we are happy to make those changes with no additional charges. Due to the nature of our customized products, if ... -
What if I placed an order with the wrong shipping address?
Please be sure to double check the shipping address provided is correct. If you noticed a mistake on the shipping address please contact us as soon as possible and we will make every effort to get the shipping address updated for you. This may add delays to your expected delivery date. If your ... -
What is the cost of personalization?
We offer free, unlimited personalization on ALL Trophies, Plaques, Cups, Glass, Crystal, Acrylic and Gifts. Each medal is an additional $.79/ea for unlimited personalization. -
We offer a 100% customer satisfaction guarantee. If you receive your item that did not meet your expectations, we will be happy to replace the items or accept a return on the items within 30 Days. Be sure to include the K2 Merchandise Return Form in your return package. Once we receive the return...