Ordering Process
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Can I make a change to my order?
Yes, but contact us as soon as possible! Please keep in mind, we try to process orders as quickly as we can. Due to the customized nature of our products, if your order has already been personalized, an order change may be subject to a fee or require a new order to be placed. -
Yes! You can place your order online 24 hours a day, 7 days a week
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The best way to process your order is to checkout directly through out k2awards.com website. Not only is the website fast and secure, but it is also the best way to ensure that we have the most accurate spelling and formatting for your order customizations. If for some reason you cannot place y...
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How do I submit my customizations?
If personalization is available on an item, you will be asked if you want to add personalization to your item(s). Please select 'Yes'. *Please Note: Medal products have an additional charge for engraving fee. Learn more here Once you enter your quantity you can choose to enter your personali... -
How long will it take to receive my order?
We have expedited options available to deliver in 4 business days if needed! Delivery depends on where we are shipping to and delivery service selected at checkout. Currently our standard production time is 3-4 business days and 1-5 business transit time depending on location. To get the most a... -
When is the absolute last day that I can place my order?
Shipping and production times can vary based on the different types of products that you are ordering. In general, personalized awards can be delivered in 3-4 business days at the absolute earliest with expedited shipping. To get the exact delivery times and shipping rates you will need to put y... -
Will I receive a confirmation that my order was placed?
Yes! You will receive an e-mail confirming your order within a few minutes of placing your order. This e-mail will be sent to the e-mail address provided at check out. Please double check to make sure you entered a valid email address. Occasionally, our e-mails can be filtered to a junk or spa...